FAQ & POLICIES

Have a question before your visit? From appointments and cancellations to spa services, gift cards and group bookings, here’s what to know before visiting Spa Bleü in West Dundee, South Barrington or St. Charles, IL.

Appointments & Salon Policies

What is Spa Bleü’s late arrival and cancellation policy?

Running late? We’ll do our best to accommodate you, but your appointment may need to be shortened or rescheduled depending on the time available.

We ask for at least 24 hours’ notice when canceling an appointment. Cancellations made with less than 24 hours’ notice are subject to a fee of 50% of the full service price.

Guests who frequently miss or reschedule appointments may be required to provide a credit card to secure future reservations.

What is the 3% service charge at Spa Bleü?

Spa Bleü is committed to reducing its environmental impact through recycling, water conservation and other sustainable salon practices. Maintaining these systems comes with additional costs, so a 3% service charge helps us continue these efforts.

We’re proud to invest in practices that support our salon, our community and the environment.

How early should I arrive for my appointment?

Please arrive 15 minutes before your scheduled appointment. This gives you time to settle in, complete any necessary paperwork and begin your service without feeling rushed.

What should I expect at my first spa appointment?

When you arrive for your spa appointment, we’ll show you to the locker room to change and complete any service-specific paperwork. You’ll then have time to relax before your therapist is ready.

Your spa experience begins with a consultation, a sensory journey and a foot soak before your treatment.

You can explore our spa services before your visit to get a better idea of the treatments available.

Can I schedule a massage with a friend or partner?

Yes! Although Spa Bleü does not have dedicated couples’ treatment rooms, most of our locations can accommodate two massages at the same time in separate rooms, depending on availability.

We recommend contacting your preferred location in advance so we can help coordinate your appointments.

Explore our massage services to see your options.

Are children welcome at Spa Bleü?

Yes, children are welcome for scheduled appointments. However, children who are not receiving a service must be supervised at all times.

We ask that children do not accompany guests to spa appointments or longer salon services, including hair color and hair extensions. Our waiting areas have limited space, and strollers cannot be accommodated in the styling area.

Can I see a different stylist or therapist if my regular provider is unavailable?

Absolutely! Spa Bleü is a team-oriented salon and spa, and our service providers are comfortable caring for one another’s guests.

Getting to know more than one team member can also make scheduling easier when your usual stylist or therapist isn’t available.

Explore our team to get to know the people behind Spa Bleü.

Should I tip after my salon or spa service?

Gratuity is appreciated when you’re happy with your service, but it’s entirely your choice. Tips can be left in cash or added to a credit card payment at checkout.

Please note that gift cards cannot be used toward gratuity.

What forms of payment does Spa Bleü accept?

We accept cash, Visa, American Express, Discover, Mastercard, Aveda gift cards and Spa Bleü gift cards.

Please note that Discover is not accepted for online specials or package purchases. We also cannot accept prepaid credit card gift cards due to processing restrictions.

Can I use a Spa Bleü gift card for gratuity?

No. Spa Bleü gift cards can be used toward salon and spa services or retail purchases, but they cannot be applied toward gratuity.

If you’re purchasing a gift for someone, you can explore our gift card options online.

Can Spa Bleü accommodate spa parties or group bookings?

Yes! We recommend contacting us at least four weeks in advance when planning appointments for multiple guests. Each Spa Bleü location has different capacity limits, so availability depends on your group size and requested services.

To get started, complete the form on our Spa Group Bookings page. A manager will help coordinate your visit. A non-refundable deposit may be required to reserve the date and appointment times, depending on the size of your group.

Does Spa Bleü offer bridal hair and makeup services?

Yes! We offer wedding hair and makeup services and can help coordinate appointments for your bridal party.

To get started, complete the inquiry form on our Bridal Services page. A manager will contact you to discuss your wedding details and determine whether we can accommodate your party.

A non-refundable $50 deposit per service is required to reserve your wedding date and appointment times, with full payment due the week before your wedding. Brides are also required to complete pre-bridal trial appointments with their service providers.

Off-site wedding services may be available upon request for an additional fee, but availability is limited.

Does Spa Bleü participate in Locks of Love or other hair donation programs?

We’re happy to help you prepare your hair for donation! While we don’t submit donations directly to charitable organizations, we can braid and cut your hair so you can send it to the organization of your choice.

Please check your chosen organization’s donation requirements before your appointment, including the minimum length needed.

Who should I contact with questions or concerns?

You can speak with a manager or team leader by calling your preferred Spa Bleü location during business hours. You can also email our leadership team at info@spa-bleu.com.

Visit our Locations page for contact information for West Dundee, South Barrington and St. Charles.

What happens during a Spa Bleü consultation?

Every service begins with a conversation. We’ll ask about your goals, preferences and any concerns, allergies or medical conditions that may affect your appointment.

Your service provider will explain the recommended process, discuss the products being used and offer guidance on maintenance and at-home care.

For hair color changes or corrections, we’ll do our best to provide an accurate estimate of the time and cost involved. Some results may require multiple appointments, and we’ll talk through those expectations before getting started.

What is Spa Bleü’s refund and exchange policy?

We stand behind our services. If you’re unhappy with a result, please notify management within 48 hours of your original appointment so we can review your concerns.

A 15-minute consultation with your original stylist and a manager may be required before a corrective service is approved and scheduled.

Retail products may be returned within 30 days with a valid receipt. Approved product returns are issued as store credit.