FAQ/Policies

When should I arrive for my appointment?

We ask that you arrive 15 minutes before your scheduled time. This allows you to get comfortable and fill out the appropriate paperwork if needed before your service.

Late/Cancellations:

If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled or shortened. We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest.

Any guest that has frequently missed or rescheduled appointments will be required to provide us with their credit card information for future reservations. A cancellation fee of 50% of the full-service price will be charged.

What should I expect when I arrive for a spa appointment?

When you arrive for a spa appointment you will be offered a beverage. We will then escort you back to the locker rooms to change. After changing we will ask that you complete service specific paperwork. Once you are done, you will be able to relax until your therapist is ready for you. Before all spa services you will have a consultation, a sensory journey, and a foot soak performed by your therapist. Lastly, you can expect to fully enjoy your service.

I would like to enjoy a massage with a friend or loved one, can that be done?

None of our locations have a separate couple’s room; however, most locations can accommodate two massages at the same time in separate rooms at certain times.

Are children welcome in your spa & salon?

We do welcome appointments for children. If the child does not have an appointment, we ask that they are not left unattended at any time and they should not accompany you on appointments that take longer than 45 minutes. If you are receiving a spa service we ask that children do not accompany you. Please keep in mind that waiting space is limited and strollers do not fit in the styling area.

My regular stylist/therapist is not available, is it ok to book with someone else?

Absolutely. Here at Spa Bleü we are a true team atmosphere. All of our employees are trained at the same level and are completely comfortable working on each others’ guests. Our employees are not paid by commission, so changing around does not affect their pay. We think it is a great idea to become familiar with more than one employee, so that your needs are always met.

Should I tip after my service?

Tipping is not expected but it is appreciated if your service was up to your standards. If you would like to tip, you may do so in cash or credit card when you are checking out.

What forms of payment does Spa Bleü accept?

We accept cash, Visa, AmEx, Discover, MasterCard, Aveda gift cards, and Spa Bleü gift cards.
Discover is not accepted for purchase of online specials or packages.

Can a gift card be used towards gratuity?

No, gift cards can be used towards any service or retail purchase however are not valid towards gratuity.

Can Spa Bleü accommodate groups?

Yes, anytime that you are looking to book multiple people for multiple services it is a good idea to book at least four weeks in advance. Each location has different capacity levels.

Does Spa Bleü participate in Locks of Love or other charity hair donations?

Yes, however we do not offer a discount for the service, but we are happy to measure & bag your hair so that you can find the right organization for you.

Who should I call if I have additional questions or concerns?

You can always contact a manager or Team Leader by calling the spa during business hours. If email is more convenient for you, feel free to email our leadership team at info@spa-bleu.com.

What is the $1 Eco-Fee that shows up on my receipt?

Spa Bleü is a certified Green Circle Salon which is a special recycling/repurposing program that ensures hair, foils, color tubes, plastics, papers, and chemicals are diverted out of our landfills and water systems. That is 90-95% of our salon’s waste! That’s right! Even the hair we sweep from the floor is repurposed. Hair can be used to help clean up oil spills, as a gardening tool to keep away rabbits, deer, etc. as well as a natural fertilizer as it decomposes and we are proud to be a part of this Green Initiative to Revolutionize the Industry. The $1 fee goes towards maintaining this program.

What is the 3% service charge for?

We have systems in place at Spa Bleu to alleviate our energy footprint. We utilize an extensive recycling system, we have water conservation systems in place, etc. We hope our guests share those values. And while we love offering those benefits to our business, community, and environment, it is a costly way of doing business. The 3% is our way to keep those systems intact and share the cost of keeping our business sustainable and mindful.

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Refunds & Exchanges

All services are guaranteed, and a redo will be considered if management is made aware of the problem within 48 hours of the original service. There is a 30-day return policy on all retail products. A valid receipt must accompany all returns. A store credit will be issued for all product returns.

Cancellation Policy

We have a 24-hour cancellation policy on all single appointment times. If you do not cancel within that 24-hour timeframe you will be charged for the full amount of the missed service. Spa parties and/or group appointments require a 48-hour cancellation period.

When making reservations for group appointments, you will be asked to secure the appointments with a credit card. In the event that you cancel or do not attend the appointments, that credit card will be charged the full amount of the reserved services.